Run as administrator

In a support session, Blink runs with the customer’s own rights. Many fixes need more: installing software, changing system settings, or answering admin prompts. Run as admin relaunches Blink on the customer’s Windows computer with full administrator rights, and the session carries on.

Your role needs Run as admin (support). In a support session you must also have confirmed the customer’s computer first.

Elevate the session

1. In the viewer toolbar, select Run as admin.
2. Choose how to elevate:
   • With admin credentials: enter the Admin username, an optional Domain and the Password, then select Elevate. Use this when the customer is a standard user and you have an administrator account for the computer.
   • Use UAC prompt: use this when the customer’s own account is an administrator.
3. Ask the customer to click Yes on the Windows prompt that appears on their screen.

Blink relaunches with administrator rights and reconnects on its own. The toolbar button then reads Admin.

The credentials are encrypted for the customer’s computer before they leave your browser, used once and never stored. Elevation needs a current Chrome, Edge, Firefox or Safari.

Note

Elevation always needs the customer to click Yes at the computer, even when you enter admin credentials.

What changes once elevated

• You can control windows and prompts that need administrator rights, including admin prompts that Blink shows on the normal desktop so you can see them.
• Install Access becomes available (see Run a support session).
• In the terminal, Run as offers the administrator option. Terminals opened before elevation close with The session was elevated. Open a new terminal to run as administrator.
• The customer can no longer send you files from the banner.

Access sessions

On Access devices, Blink already runs with full rights. If the toolbar shows Admin, there is nothing to elevate. In Access sessions, your Control (access) permission covers running as admin.

If elevation fails

• If the customer clicks No, or does not answer, Blink keeps running with the customer’s rights. Try again when the customer is ready.
• If the button is disabled with a message about encryption, update your browser.

More fixes are in Troubleshooting.