Blink View on the customer's phone

This page is for the person being helped. Your technician may ask to see through your phone’s camera, for example to look at a cable, a light on a device or a label. You do this in your phone’s web browser: there is no app to install. Share this page with customers who want to know what to expect.

Blink View works best in Safari on an iPhone or iPad and in Chrome on Android. Other browsers may work.

Open Blink View

Your technician gives you a 6-digit code, a QR code, or both.

With a code:

1. On your phone, open view.blink.izt.app.
2. Under Enter the code your technician gave you, type the 6 digits. You can also paste the code.
3. The page continues by itself after the last digit, or tap Continue.

With a QR code: point your phone’s camera at the QR code your technician shows you and open the link. The QR code may also appear on your computer in a window titled Scan this with your phone camera. The code is then filled in for you; tap Continue.

Some Blink servers do not use codes. In that case your technician sends you a link or shows you a QR code: open it on your phone and you go straight to the next step.

If the code is not accepted, the page shows “That code didn’t work. Check it with your technician.” Codes are valid for 10 minutes and work only once, so ask your technician for a new one.

Wait for your technician

The page shows Waiting for your technician: “Your technician needs to accept this phone. Your camera stays off until they do.” Your technician sees your phone’s model and browser (for example “iPhone, Safari”) and accepts or declines it.

• To stop, tap Cancel.
• If your technician declines, you see Your technician declined.
• If nobody answers within 2 minutes, you see No answer from your technician. Ask for a new code.

Allow the camera

Once your technician accepts, the page shows Starting your camera and your browser asks to use the camera. Allow it. If you refused by mistake, the page shows Camera access is off with steps for your browser; follow them and tap Try again or Reload page.

Share your camera

Your camera picture fills the screen, and the top bar shows Connected to your technician’s name and company. The page starts with the back camera.

• Switch changes between the back and front camera.
• Light turns the flashlight on and off. It appears only on phones and browsers that support it.
• Tap the picture to focus on that spot, where your phone supports it.
• Hold the phone in portrait or landscape, whichever shows the problem best.

Keep the page open on screen while you share. If you switch to another app or lock the phone, your technician sees a still picture until the page is back on screen, and the page shows Paused when you return to it. On some phones the page shows “Keep your screen on while you share.” because it cannot keep the screen awake by itself.

If your connection drops for a moment, the top bar shows Reconnecting… and the camera comes back on its own. Reloading the page also reconnects you.

Stop sharing

Tap End at any time. The page shows Camera sharing ended and the reason, for example “You stopped sharing your camera.” or “Your technician ended the camera.” followed by “You can close this page.” The camera also stops when your technician ends it or the support session is over.

What Blink View can see

As the page says: “Blink View shares your camera only. Nothing else on this phone.” Your technician sees only what the camera points at. Blink View does not use the microphone and cannot see your phone’s screen, apps, photos or files.

If your technician’s company records its sessions, the camera picture may be recorded along with the session.