Configure

This section covers setting Blink up for your team in the Blink console: who can sign in, what they can reach, and the settings that apply across your whole server.

Where settings live

The console sidebar groups settings by how far they reach:

• Organization: settings for the organization you are working in. Team, Groups, Roles, Enrollment and Organizations.
• Instance: settings for your whole Blink server and every organization on it. Users, and Instance with its tabs Roles, Organizations, Settings, License, Identity, Certificates, Security, Diagnostics and Activity.
• You: your own Account, with your two-factor setup and passkeys.

You only see the pages and tabs your permissions and your plan allow.

People and access

• Add and manage users: create accounts, send invite links, give roles, disable users and reset sign-in.
• Manage organizations and teams: one organization per customer, and who is on each team.
• Roles and permissions: the Owner role, the starter roles, custom roles and every permission.
• Limit access with groups: give people access to some devices only.
• Sign-in and two-factor authentication: authenticator apps, passkeys, recovery codes and signing out everywhere.

Security

• Security settings: join-code format, sign-in lifetime, high-risk confirmations, fleet limits, rate limits, bans, trusted networks and the Support session timeout.
• Restrict access by IP address and country: limit where the console can be used from and where each organization’s Access devices connect from.
• Owner alerts and webhooks: security alerts in the console and in your chat or monitoring tool.

Instance settings

• Choose the name customers see: how the Support banner names your technicians.
• Recording storage and log levels: retention of recordings and logs, and turning up an agent’s logging.
• HTTPS certificates: what the Certificates page does.
• Understand your plan and its limits: Blink Core and Blink Pro, technician seats, Access devices and what changes when your plan does.
• Check and renew your license: license status, renewal, grace and lapse.

A typical setup order

1. Create your organizations, one per customer.
2. Decide on roles. The starter roles Admin, Technician and Viewer cover most teams; create custom roles where they don’t.
3. Create users and give them roles.
4. If some people should only reach some devices, set up groups.
5. Review the security settings, add your office network to the allowlist, and set up an alert webhook.
6. If the console or your Access devices should only be reachable from known networks, set up IP and country rules. Add your own office or VPN address first.

For installing Blink, activating your license and enrolling devices, see Install.

Note

Can’t find what you need? Ask the AI assistant or contact IZT.