Invite your team

Each technician signs in with their own Blink account. Inviting someone takes two steps: create their account, which gives you an invite link to send them, then give them a role so they can reach your organization.

You need the Manage users permission. As the instance owner, you have it.

1. Create the user

1. In the sidebar, go to Users.
2. Click New user.
3. Enter their Email, and optionally their First name and Last name.
4. Click Create and get link.
5. The Invite link dialog shows the link. Click Copy link and send it to them, by email or chat.
6. Click Done.

The link is shown once

The invite link works once, for 7 days. The dialog shows the exact date. Blink does not show the link again and does not email it for you. If it gets lost or expires, an instance owner opens the user’s row under Users and clicks New invite link.

Each user takes a technician seat

Every user takes one of the technician seats in your plan, including people who have not accepted their invite yet. The top of the Users page shows how many are in use. If New user is greyed out, all seats are in use: disable a user you no longer need, or ask for more seats. See Technician seats.

2. Give them a role

A new user cannot reach any organization until you give them a role. The simplest way is to add them to the organization’s team:

1. Select the organization in the top bar.
2. In the sidebar, go to Team.
3. Click Add member.
4. Enter their Email.
5. Choose a Role. The text under the list describes what the role allows.
6. Click Add member.

The person must already have a Blink account, which step 1 created. You can add them before they have accepted the invite.

New instances come with these roles. Owner is built in; the others are starter roles that administrators can edit or delete:

Role	What it allows
Owner	Everything in the organization.
Admin	Everything except renaming or deleting the organization, managing owners, terminal access and backstage as SYSTEM.
Technician	Support and Access sessions, device control and recordings. This is the default choice.
Viewer	Watch sessions, see devices, play recordings and read logs.
Member (group access only)	Nothing organization-wide. They reach only the device groups you give them a role on, under Groups.

Someone who works across all your customers

To give a person the same role in every organization, including ones you add later, go to Users, open their row, and click Give a role. Choose All organizations, including future ones, pick the role and click Save.

What your teammate does

1. They open the invite link. The page shows Set up your account, with their email already filled in.
2. They choose a password of at least 8 characters, type it twice and click Set password.
3. On Set up two-factor, they add the setup key to an authenticator app, enter the 6-digit code and click Verify and enable.
4. They save their 10 recovery codes and click I’ve saved them, continue.

The console opens. From then on they sign in at /login on your Blink address.

If the link was already used, has expired or was not copied whole, they see Invite link not valid. Make them a new one as described above.

When someone forgets their password

Blink has no self-service password reset. An instance owner opens the user’s row under Users and clicks Reset sign-in. This removes their password, two-factor and recovery codes, signs them out everywhere, and gives you a new invite link to send them.

See Configure for more on users, roles, groups and sign-in security.