Use Blink

This section covers the work you do in Blink every day, from giving a customer a code to reviewing what happened in a session last week.

Blink has two ways to reach a computer:

• Support is attended help. You create a one-time code, the customer types it on the join page, runs the small support tool, and you see their screen. Support works on Windows PCs and Macs. Nothing stays installed when the session ends.
• Access is unattended. The Blink agent is installed on a Windows computer you manage, and you connect to it from the console whenever it is online, without anyone at the keyboard.

Both kinds of session open in the same viewer. With Blink Pro, every screen you view and every terminal is recorded, and every session keeps a timeline and log. See Understand your plan and its limits.

Sessions

• Run a support session: create a code, confirm the computer, work, and end the session.
• What your customer sees: the join page, the support tool, the banner, the chat window and how the customer ends a session, on Windows and Mac.
• Blink View on the customer’s phone: what the customer does on their phone when you ask to see through its camera.
• Connect to an Access device: start an unattended session, and what viewing and controlling mean.
• Chat with the customer: messages and view-once secret messages in Support and Access sessions, and with an Access device’s user before you connect.

The viewer and its tools

• Use the viewer: the toolbar, multiple monitors, quality, audio and reconnecting.
• Control the computer: mouse and keyboard, Type text, Ctrl+Alt+Del and the shared clipboard.
• Transfer files: send files to the computer and accept files from it.
• Run as administrator: relaunch Blink with administrator rights on a Windows computer.
• Reboot and Safe Mode: restart an Access device, or start it in Safe Mode with Networking.
• Work in Backstage: a hidden desktop on an Access device that the signed-in user cannot see.
• Open a remote terminal: PowerShell, Command Prompt or the Mac login shell, recorded when your plan includes terminal history.
• See the customer’s phone camera with Blink View: the customer shows you their phone camera from a web page, no app.

After the session

• Play and manage recordings: the session player, downloads and deleting recordings.
• Review session history: find past sessions, read the timeline and open the log.

Devices

• Manage Access devices: rename, tag and group devices, push agent updates, revoke and delete.

Reference

• Keyboard shortcuts: keys in the viewer, the terminal and the session player.

What you can do in each of these pages depends on your role and your plan. If a button described here is missing for you, ask an administrator to check your role. Roles are covered in Roles and permissions and groups in Limit access with groups.