Transfer files

Files go both ways in a session: you send files to the remote computer from the viewer, and a customer on Windows can send files to you. Your role needs file transfer for the session type (support or Access).

Send files to the computer

1. In the viewer, select Send file and choose one or more files. Or drag files from your computer and drop them on the remote screen.
2. Watch progress in the transfer panel under the toolbar: name, size, progress, speed and time left.

Files are sent one at a time, in order. Select Stop on a row to cancel it. Each file is checked after it arrives, so a damaged transfer is never saved.

On the remote computer, files land in the Blink folder inside the user’s Downloads folder. A file never overwrites one that is already there; a number is added to the name instead, for example report (2).pdf. The customer sees a File received notification.

On an Access device, files go to the Downloads folder of the user signed in at the computer’s console. If nobody is signed in, the transfer is cancelled.

Receive files from the customer

A customer on Windows sends you files with Send file on the banner, or Send file to technician… in the tray icon menu. While a file goes out, their banner shows its progress and a Stop button.

Note

Sending files to the technician is not available on a Mac, from an Access device, or while Blink runs as administrator on Windows.

When a file arrives, nothing is saved until you decide:

1. The file appears in the transfer panel as received · accept to save.
2. Select Accept to save it to your browser’s downloads, or Decline to throw it away.

If the file could run code on your computer (for example .exe, .msi, .ps1, .bat, scripts, shortcuts, disk images or Office files with macros), the panel warns you and the button reads Save anyway. Open such a file only if you expected it from that computer.

Your browser holds received files in memory until you accept or decline them: up to 4 files and 1 GB at a time. Accept or decline waiting files to make room for more.

Limits

• You cannot browse the remote computer’s folders from the viewer and pull files from them. To get a file from a customer on Windows, ask them to send it.
• Transfers stop if the session ends or the connection drops. Send the file again once you are reconnected.

If a transfer fails, see Troubleshooting.