Check and renew your license

Your Blink license is issued by IZT for your Blink server. It sets the hostname agents connect to and your plan: what your server offers, and how many technician seats and Access devices it has. You see it on Instance › License. You need the View license permission to see the page; only instance owners can activate, renew or import a license, and the page says Only an instance owner can activate, renew or import. to everyone else.

To activate a new server for the first time, see Install.

Read the license status

The pill at the top of the License card shows the status:

Status	Meaning
Active	The license is valid.
Expired, in grace	The license has expired and is in its 30-day grace period. Everything still works. Renew it now.
Lapsed	The license and its grace period are over. Renew it.
Not activated	The server has never been activated.
Not valid	The stored license does not belong to this server. The page says why.

The card also shows:

• Customer and Hostname.
• Plan: Blink Core or Blink Pro, with any add-ons after it.
• Technician seats and Access devices: how many are in use out of how many your plan includes, for example 8 of 10, or a number with (unlimited). An over the limit pill appears when more are in use than the plan allows.
• Deployment (cloud licenses renew monthly, on-premises licenses yearly).
• Expires: the expiry date and, when the license has expired, Grace until.
• Renews: for a server that renews online, the date automatic renewal starts and the result of the last attempt.
• Activation: Online (activated over the internet; Blink View uses 6-digit codes) or Offline (activated with a license file; Blink View uses direct links). It only matters if your license includes Blink View: see Online and offline instances.
• Issued and License id.
• Instance, the identifier of your server. Select the copy icon next to the instance id when IZT asks for it. This row, and the Agent builds card below, need the Instance settings permission as well.
• Agents connect to: the address agents use to reach this server.

Below the details, a checklist shows every feature by group, ticked when your plan includes it and greyed out when it does not. See Understand your plan and its limits for what each plan includes and how seats and devices are counted.

Banners

A banner over every console page warns everyone with the View license permission, with an Open License link:

• when the license is in grace, lapsed or not valid;
• when more users are active than your plan has seats, for example 12 users for 10 technician seats: new users are refused until you are under the limit. People who can manage users get an Open Users link instead;
• when more Access devices are enrolled than your plan allows, for example 60 Access devices for 50: new enrollments are refused until you are under the limit.

Over the limit, nobody is locked out and no device is dropped. See When you change plans.

Renew online

A server that can reach IZT renews its license automatically before it expires, and keeps retrying if an attempt fails. You don’t need to do anything.

To renew straight away, an instance owner selects Renew now on the License card. The button shows only on a server that renews online. The page confirms with License renewed.

Renew now is also how you pick up a plan change straight away: after IZT changes your plan, renew to get the new license instead of waiting for the next automatic renewal.

Renew offline

A server that can’t reach IZT renews the same way it was activated offline, without needing a new activation code:

1. On Instance › License, under Activate again, check the Hostname.
2. Under Offline, select Activation request to download the request file.
3. On license.blink.izt.app, use the Renew page and upload the request. The portal returns a license file.
4. Back on the License page, select License file and choose the license file from the portal.

If your license expires

When a license expires, a 30-day grace period starts. During it, nothing changes except the warning banner.

After the grace period, the license has lapsed:

• Your server gets no new agent builds or agent updates.
• Agents already installed keep connecting, and Support sessions keep working.
• Everything in your plan keeps working. Only agent builds and updates stop.

Renew the license, online or offline, to return it to Active.

Tip

If renewal keeps failing, the Renews line shows the last error. Contact IZT with your instance id.

License events in the activity log

License changes appear on Instance › Activity as Activated the license, License activation failed, Imported a license, License import failed, Renewed the license and Exported an offline license request.

Third-party notices

The bottom of the License page carries the credit IP geolocation by DB-IP, licensed under CC BY 4.0., for the country data used by the IP and country rules, and a Third-party notices link.