# Run as administrator

In a support session, Blink runs with the customer's own rights. Many fixes need more: installing software, changing system settings, or answering admin prompts. **Run as admin** relaunches Blink on the customer's Windows computer with full administrator rights, and the session carries on.

Your role needs **Run as admin (support)**. In a support session you must also have confirmed the customer's computer first.

## Elevate the session

1. In the viewer toolbar, select **Run as admin**.
2. Choose how to elevate:
   - **With admin credentials**: enter the **Admin username**, an optional **Domain** and the **Password**, then select **Elevate**. Use this when the customer is a standard user and you have an administrator account for the computer.
   - **Use UAC prompt**: use this when the customer's own account is an administrator.
3. Ask the customer to click **Yes** on the Windows prompt that appears on their screen.

Blink relaunches with administrator rights and reconnects on its own. The toolbar button then reads **Admin**.

The credentials are encrypted for the customer's computer before they leave your browser, used once and never stored. Elevation needs a current Chrome, Edge, Firefox or Safari.

:::note
Elevation always needs the customer to click **Yes** at the computer, even when you enter admin credentials.
:::

## What changes once elevated

- You can control windows and prompts that need administrator rights, including admin prompts that Blink shows on the normal desktop so you can see them.
- **Install Access** becomes available (see [Run a support session](/use/support-sessions/#turn-a-support-session-into-an-access-device)).
- In the terminal, **Run as** offers the administrator option. Terminals opened before elevation close with **The session was elevated. Open a new terminal to run as administrator.**
- The customer can no longer send you files from the banner.

## Access sessions

On Access devices, Blink already runs with full rights. If the toolbar shows **Admin**, there is nothing to elevate. In Access sessions, your **Control (access)** permission covers running as admin.

## If elevation fails

- If the customer clicks **No**, or does not answer, Blink keeps running with the customer's rights. Try again when the customer is ready.
- If the button is disabled with a message about encryption, update your browser.

More fixes are in [Troubleshooting](/troubleshooting/).