# Review session history

Every session, support or Access, stays in the console after it ends. Its timeline and log are kept when your plan includes **Session timeline**, and its recording when your plan includes **Session recording** (both part of Blink Pro). A session keeps what it started with, even if your plan changes later. See [Understand your plan and its limits](/configure/plans-and-limits/#blink-core-and-blink-pro).

## Find a session

1. In the console, open **Sessions**.
2. Clear **Active only** to include ended sessions. It is on by default, so the list starts with running sessions.
3. Narrow the list:
   - Search by code, label, device, technician or organization.
   - Choose **Support (code)** or **Access (device)** to show one kind.
4. Select **Load older** at the bottom to page further back.

If your plan does not include **Session history**, **Sessions** lists live sessions only, and **Active only** is replaced by **Session history: not in your plan**.

Each row shows the session (the code for support, the device name for Access), the connection lights, the **Technician** who started it, the **Remote computer** (screen size, agent version, and icons when Blink ran as administrator or had audio), when it **Started** and its **Duration**. A **backstage** badge marks Backstage sessions.

To see the sessions of one device, open it under **Access**: its details end with a **Session history** list (or **Not included in your plan: Session history** when your plan does not include it).

## Session details

Select a session to open its details.

- **Actions**: **View** (while it is live), **Full log**, **Recording**, **Device** (Access), **End** or **Delete**.
- **Timeline**: who connected on each side and when, for example *Code created by*, *Customer downloaded the tool*, *Agent connected*, technicians connecting and disconnecting, files sent, *Customer ended the session* and *Session ended*. With [Blink View](/use/blink-view/) it also shows *Blink View code created by* (or *Blink View link created by*), the phone asking to share its camera, *Blink View: … accepted by* or *denied by*, *Phone camera live* and *Phone camera ended*.
- **Chat**: the session's chat, if there was one. See [The chat transcript](#the-chat-transcript).
- **Properties**: who started it, when it was created, connected and ended, its duration, whether the customer has downloaded the tool, the label and group, and the session id.
- **Remote computer**: screen size, agent version, whether it was **Elevated** and had **Audio**, and each monitor with its resolution.

If a recording was deleted, the details say who deleted it and when.

The timeline and the log need **View logs**. A session started while your plan did not include **Session timeline** keeps no timeline or log: its details say **Not included in your plan: Session timeline** with *This session was started without one, so it keeps no timeline.*, and there is no **Full log**.

## The chat transcript

The **Chat** section of a session's details shows the conversation with the customer: who wrote each message and when, and lines such as *Session started* or *Cody joined*. **Earlier messages** loads older ones. It says **No chat in this session.** when there was none. The timeline marks when the chat started with *Chat started*.

Secret messages never appear with their text. The transcript shows only what happened to them, whether it was viewed (with the time), expired or not viewed yet, for example *Secret from ann · expired*.

For an Access session, messages written before you connected sit under **Before the session**, and the rest under **In the session**. Chats with a device's user that never led to a session are on the device: open it under **Access** and see its **Chats** list. Each row shows the first line, how many messages it has, who started it, whether it led to a session, and **open** while it is still going on. Select one to read it.

You can read a session's chat whenever you can see the session. A device's **Chats** list needs **Join access sessions** or **Chat (access)** on the device, and closed chats there also need **Session history** in your plan. Chats stay readable if your plan later drops **Chat**: the device then shows **Not included in your plan: Chat** with *Earlier chats stay readable.*

## The session log

**Full log** (or **Log** in the viewer) opens the session's detailed log in a new tab: every event from Blink and from the remote computer, with search, filters by level and source, and a choice of clock. Logs record what happened, not what was typed or copied.

The log is mostly useful when something went wrong; [Troubleshooting](/troubleshooting/) explains what to look for.

## Activity

**Activity** is the organization's activity log: who did what, newest first. It needs **View activity**, and **Audit log** in your plan: without it, **Activity** is not in the sidebar, and the page says **Not included in your plan: Audit log** with *The organization audit log is not kept.* Chat appears there as *Started a chat*, *Sent a secret message*, *Viewed a secret message* and *Secret message expired*, never with the messages themselves. Blink View appears there too, as *Created a Blink View code*, *Accepted a Blink View phone*, *Refused a Blink View phone*, *Blink View started* and *Blink View ended*. Use it alongside the session list when you need to know who did something in the console.

## Delete a support session

You can delete an ended support session together with its recording, its log and its chat. This cannot be undone. Terminal transcripts are kept.

1. In **Sessions**, find the ended session.
2. Select the delete button on its row, or **Delete** in its details.
3. Confirm with **Delete session**.

This needs **Delete support sessions**. Access sessions cannot be deleted this way; delete their recordings instead (see [Play and manage recordings](/use/recordings/#delete-a-recording)).