# Choose the name customers see

During a Support session, a banner on the customer's computer shows who is viewing their screen, for example **Viewed by technician: Cody R.** You decide how technicians are named there. Unattended Access sessions show no banner.

There are two levels:

- An **instance default**, which applies in every organization that does not choose its own.
- An optional **organization override**, if the instance allows organizations to choose.

Changes apply to live sessions right away.

:::note[If your plan does not include Tech name]
The name settings are read-only and say **Not included in your plan: Tech name. Customers see the default name.** The banner then names technicians by first name and last initial, in every organization. See [Understand your plan and its limits](/configure/plans-and-limits/).
:::

## The naming options

| Option | Example |
|---|---|
| **First name and last initial (Cody R.)** | The default |
| **Full name (Cody Robinson)** | |
| **Custom text** | The same text for everyone, such as `Technician` or `A technician` |

Names come from the first and last names on each user's account. Blink never shows a technician's email address. For the name options, you can also enter **Text for technicians without a name (optional)**; if you leave it empty, Blink uses `A technician`.

Custom text can be up to 40 characters, must contain a letter or digit, can't contain hidden or control characters, and can't say that nobody is viewing. Blink removes such characters from users' names too, so the banner can't be faked.

## Set the instance default

You need the **Instance settings** permission.

1. Open **Instance** › **Settings**.
2. Under **Customer-facing technician name**, choose an option under **Show technicians as**.
3. For **Custom text**, type the text or pick one of the quick choices.
4. Tick or clear **Let organizations choose their own**.
5. Check the preview, then select **Save**.

When **Let organizations choose their own** is off, every organization uses the instance setting. Their own choices are kept and come back if you turn it on again.

## Set a name for one organization

You need the **Edit organization** permission in that organization.

1. Switch to the organization and open **Organizations**.
2. Under **Name shown to customers**, choose an option under **Show technicians as**. Choose **Use instance default** to follow the instance setting; the label shows what that currently is.
3. Check the preview, then select **Save**.

If the card says **Set by the instance administrator.**, the instance does not let organizations choose their own name.